Clear terms
What you need to know about working together.
Here you’ll find information about commissioning work, staying in touch and how your data is handled. Use the contents to go straight to the section you need.
01 / Contact details
02 / Working together
This information concerns individually agreed garden design, planting and border design, and the online climate adaptation audit. The quote prepared for the order defines the scope of each service.
This information applies to individually commissioned services; it does not cover purchases of ready-made digital products from the webshop.
Getting in touch is the first step. A quote based on your garden and your needs sets out the task, documents to be delivered, fee and agreed deadline. Packages offer a starting point; we clarify the scope for your specific garden before you order.
An order is based on acceptance of the agreed quote. Online orders are paid in advance. For traditional garden design, payment follows an individual agreement, usually in two equal instalments. Exact payment terms are clarified before you order.
Current starting prices and individually available design services are listed on the Packages and prices page.
We agree on the photos, measurements, base plans and ideas needed for the task. I will let you know during the work if information needs clarifying or adding. You can prepare using the design process page as a guide.
I deliver the completed work in the agreed form and scope. We separately clarify the revisions included in the package and any extra work arising from new requests. Building the garden and specialist tasks outside the design require separate commissions.
For questions about your order or the delivered work, email kapcsolat@frugarden.hu with the project details and what you’d like to clarify.
03 / If your plans change
You may cancel before the work is complete. Send a clear statement to kapcsolat@frugarden.hu or the provider’s postal address. Once I receive it, I will not start any new part of the work. If work has not yet begun, I charge no cancellation fee and refund the amount paid.
If work has begun, we settle the services demonstrably completed up to that point. The settlement lists the tasks performed, materials available for handover and fee calculation. It is based on the stage fees defined in the accepted quote and each stage’s completion level. If no stage fees are specified, a verifiable calculation reflects the total agreed fee and the proportion of work done; I do not introduce an hourly rate retrospectively.
I hand over the completed, charged-for material, stating its completion level and any limits on use. An unfinished plan may not be suitable for construction on its own. I do not charge for work not yet done or a separate cancellation penalty. This settlement concession does not restrict mandatory consumer rights.
Any advance payment for an online order or instalments paid are fully credited in the settlement. Payment alone does not constitute earnest money or a non-refundable cancellation charge.
An interim invoice may be issued for a completed part that qualifies as partial performance under the contract. Amounts received before performance are covered by an advance invoice; on closure, a settlement, final or amended invoice reflects actual performance under the invoicing rules. I do not invoice the same work twice.
I refund any balance owed within 14 days of learning of the cancellation. If the fee for verified, lawfully chargeable work exceeds your payment, the difference is due by the date shown on the settlement invoice, consistent with the quote.
As a consumer entering a distance or off-premises service contract, you may withdraw without giving a reason within 14 days of conclusion; if performance has begun, you may terminate. Sending your statement within the deadline is sufficient.
Starting work within those 14 days requires your prior express request, recorded in a durable form. Advance payment alone is not such a request. If you received proper information and requested the early start, termination requires proportionate payment for services performed up to notification. Without the legally required information or request, the cost of services begun this way cannot be charged to you.
After the full service is performed, this right ends only under the statutory conditions: prior express consent and acknowledgement of losing the right are required. The fact that a design is bespoke does not itself exclude consumer rights relating to the service.
Refunds use the original payment method unless you expressly agree otherwise; you incur no extra cost as a result. If information was incomplete, the longer statutory periods apply. These rules are based on Hungarian Government Decree 45/2014 (II. 26.).
To: Barina-Horváth Fruzsina, sole trader, 2536 Nyergesújfalu, Zelk Zoltán utca 70.; kapcsolat@frugarden.hu.
I hereby withdraw from / terminate my contract for the following service. Service and order details: … Date of contract: … Name and address: … Date: … Signature: … (only for a statement on paper). Use of this model is optional.
04 / Personal data
Consultation and design require contact details and information about your garden. The following sections explain why I process these data.
Data: name, email address, any phone number you provide, garden location, message content and attachments you send.
Purpose: responding to your enquiry, clarifying the task and preparing a quote. The legal basis for pre-contract discussions at your request is taking steps prior to entering into a contract.
Data: contact details, site photos, measurements, base plans, consultation records and information supplied for the design.
Purpose: providing the agreed service and handing over the completed work. The legal basis is performance of the contract.
Data: billing name and address, tax number where needed, and invoice and performance details.
Purpose: issuing invoices and maintaining required records. The legal basis is compliance with the applicable legal obligation.
Please include only information needed for design in garden photos and attachments. Do not send identity documents or personal data unrelated to garden design.
After discussions end, I keep the quote and necessary correspondence for up to 12 months so the history can be retrieved. Continued retention is based on the legitimate interest in documenting discussions; you may object. Unneeded attachments are deleted earlier.
I retain the contract, accepted quote, key correspondence and final delivered work for 5 years after the commission ends, based on the legitimate interest in asserting and defending contractual claims. In an ongoing dispute, relevant records may be kept until the proceedings and related claims are concluded.
Raw photos, intermediate versions and copies not needed as proof of performance are deleted within 12 months of the commission ending. Any further use for later work is agreed within a new commission. Retention does not authorise publication as a reference project.
Records are retained to meet legal obligations for the periods required by applicable tax rules. Under the general tax procedure rule, this lasts until the right to assess tax expires, usually 5 years from the end of the year in which the return was due or the tax payable. Different mandatory retention rules and extensions of limitation periods must be taken into account.
At the end of retention, I delete or irreversibly anonymise the data. Justified longer retention applies only to the affected data. These periods also apply to correspondence and stored attachments.
Software One Kft.
Registered office: 2536 Nyergesújfalu, Nagy László utca 23.
Company registration number: 11-09-018455.
Tax number: 23323034-2-11.
The company acts as a processor in providing hosting and email services. It may access stored website data, messages and attachments only to the extent needed to provide the service.
05 / Information and remedies
You may request information about and access to your personal data, and correction of inaccurate data. Subject to statutory conditions, you may also request erasure, restriction or portability and object to processing.
Where processing is based on consent, you may withdraw it. This does not affect the lawfulness of processing before withdrawal. The right to erasure does not automatically cover data that must be retained under a legal obligation.
Send your request to kapcsolat@frugarden.hu by email. If you believe your data protection rights have been infringed, you may also contact Hungary’s National Authority for Data Protection and Freedom of Information or a court.
Further information on the NAIH website06 / Using the website
Cookies are small pieces of data stored in the browser, which can help a website function or remember settings. Browsers can also use other local storage.
The website’s animations respect your device’s reduced motion setting.
The website does not store a separate animation preference in your browser. You can control reduced motion in your device settings.
Write to me with any questions about services or personal data.
kapcsolat@frugarden.hu